CSM – Oriental Mindoro National High School

[1] Client Information

Client type (Uri ng Kliyente):

Citizen
Business
Government (Employee or another agency)

Sex (Kasarian:):

Female
Male

Age (Edad):

Services for Citizens (general public, learners, parents, former DepEd employees, researchers, NGOs etc.)

Service availed (Uri ng transaksyon o serbisyo) select here) :

External Services
Internal Services

External Services

Internal Services

1. Issuance of Special Order for Service Credits and Certification of Compensatory Time Credits
2. Laboratory and School Inventory
3. School Learning and Development

[2]

INSTRUCTIONS:
Mark (●) your answer to the Citizen's Charter (CC) questions. The Citizen's Charter is an official document that reflects the services of a government agency/office including its requirements, fees, and processing times among others.

CC1 Which of the following best describes your awareness of a CC? (Alin sa mga sumusunod ang naglalarawan sa iyong kaalaman sa CC?)

1. I know what a CC is and I saw this office’s CC.
2. I know what a CC is but I did NOT see this office’s CC.
3. I learned of the CC only when I saw this office’s CC.
4. I do not know what a CC is and I did not see one in this office. (Answer ‘N/A’ on CC2 and CC3)

CC2 If aware of CC (answered 1-3 in CC1), would you say that the CC of this office was …? (Kung alam ang CC (Nag-tsek sa opsyon 1-3 sa CC1), masasabi mo ba na ang CC nang napuntahang opisina ay...)

CC3 If aware of CC (answered codes 1-3 in CC1), how much did the CC help you in your transaction? (Kung alam ang CC (nag-tsek sa opsyon 1-3 sa CC1), gaano nakatulong ang CC sa transaksyon mo?)

1. Helped very much
2. Somewhat helped
3. Did not help
4. N/A

[3]

INSTRUCTIONS: For SQD 0-8, please put a check mark (●) on the column that best corresponds to your answer.

	Strongly Disagree	Disagree	Neither Agree nor Disagree	Agree	Strongly Agree	N/A Not Applicable
SQD0. I am satisfied with the service that I availed.	Strongly DisagreeSQD0. I am satisfied with the service that I availed. Strongly Disagree	DisagreeSQD0. I am satisfied with the service that I availed. Disagree	Neither Agree nor DisagreeSQD0. I am satisfied with the service that I availed. Neither Agree nor Disagree	AgreeSQD0. I am satisfied with the service that I availed. Agree	Strongly AgreeSQD0. I am satisfied with the service that I availed. Strongly Agree	N/A Not ApplicableSQD0. I am satisfied with the service that I availed. N/A Not Applicable
SQD1. I spent a reasonable amount of time for my transaction.	Strongly DisagreeSQD1. I spent a reasonable amount of time for my transaction. Strongly Disagree	DisagreeSQD1. I spent a reasonable amount of time for my transaction. Disagree	Neither Agree nor DisagreeSQD1. I spent a reasonable amount of time for my transaction. Neither Agree nor Disagree	AgreeSQD1. I spent a reasonable amount of time for my transaction. Agree	Strongly AgreeSQD1. I spent a reasonable amount of time for my transaction. Strongly Agree	N/A Not ApplicableSQD1. I spent a reasonable amount of time for my transaction. N/A Not Applicable
SQD2. The office followed the transaction’s requirements and steps based on the information provided.	Strongly DisagreeSQD2. The office followed the transaction’s requirements and steps based on the information provided. Strongly Disagree	DisagreeSQD2. The office followed the transaction’s requirements and steps based on the information provided. Disagree	Neither Agree nor DisagreeSQD2. The office followed the transaction’s requirements and steps based on the information provided. Neither Agree nor Disagree	AgreeSQD2. The office followed the transaction’s requirements and steps based on the information provided. Agree	Strongly AgreeSQD2. The office followed the transaction’s requirements and steps based on the information provided. Strongly Agree	N/A Not ApplicableSQD2. The office followed the transaction’s requirements and steps based on the information provided. N/A Not Applicable
SQD3. The steps (including payment) I needed to do for my transaction were easy and simple.	Strongly DisagreeSQD3. The steps (including payment) I needed to do for my transaction were easy and simple. Strongly Disagree	DisagreeSQD3. The steps (including payment) I needed to do for my transaction were easy and simple. Disagree	Neither Agree nor DisagreeSQD3. The steps (including payment) I needed to do for my transaction were easy and simple. Neither Agree nor Disagree	AgreeSQD3. The steps (including payment) I needed to do for my transaction were easy and simple. Agree	Strongly AgreeSQD3. The steps (including payment) I needed to do for my transaction were easy and simple. Strongly Agree	N/A Not ApplicableSQD3. The steps (including payment) I needed to do for my transaction were easy and simple. N/A Not Applicable
SQD4. I easily found information about my transaction from the office or its website.	Strongly DisagreeSQD4. I easily found information about my transaction from the office or its website. Strongly Disagree	DisagreeSQD4. I easily found information about my transaction from the office or its website. Disagree	Neither Agree nor DisagreeSQD4. I easily found information about my transaction from the office or its website. Neither Agree nor Disagree	AgreeSQD4. I easily found information about my transaction from the office or its website. Agree	Strongly AgreeSQD4. I easily found information about my transaction from the office or its website. Strongly Agree	N/A Not ApplicableSQD4. I easily found information about my transaction from the office or its website. N/A Not Applicable
SQD5. I paid a reasonable amount of fees for my transaction.	Strongly DisagreeSQD5. I paid a reasonable amount of fees for my transaction. Strongly Disagree	DisagreeSQD5. I paid a reasonable amount of fees for my transaction. Disagree	Neither Agree nor DisagreeSQD5. I paid a reasonable amount of fees for my transaction. Neither Agree nor Disagree	AgreeSQD5. I paid a reasonable amount of fees for my transaction. Agree	Strongly AgreeSQD5. I paid a reasonable amount of fees for my transaction. Strongly Agree	N/A Not ApplicableSQD5. I paid a reasonable amount of fees for my transaction. N/A Not Applicable
SQD6. I feel the office was fair to everyone, or “walang palakasan”, during my transaction.	Strongly DisagreeSQD6. I feel the office was fair to everyone, or “walang palakasan”, during my transaction. Strongly Disagree	DisagreeSQD6. I feel the office was fair to everyone, or “walang palakasan”, during my transaction. Disagree	Neither Agree nor DisagreeSQD6. I feel the office was fair to everyone, or “walang palakasan”, during my transaction. Neither Agree nor Disagree	AgreeSQD6. I feel the office was fair to everyone, or “walang palakasan”, during my transaction. Agree	Strongly AgreeSQD6. I feel the office was fair to everyone, or “walang palakasan”, during my transaction. Strongly Agree	N/A Not ApplicableSQD6. I feel the office was fair to everyone, or “walang palakasan”, during my transaction. N/A Not Applicable
SQD7. I was treated courteously by the staff, and (if asked for help) the staff was helpful.	Strongly DisagreeSQD7. I was treated courteously by the staff, and (if asked for help) the staff was helpful. Strongly Disagree	DisagreeSQD7. I was treated courteously by the staff, and (if asked for help) the staff was helpful. Disagree	Neither Agree nor DisagreeSQD7. I was treated courteously by the staff, and (if asked for help) the staff was helpful. Neither Agree nor Disagree	AgreeSQD7. I was treated courteously by the staff, and (if asked for help) the staff was helpful. Agree	Strongly AgreeSQD7. I was treated courteously by the staff, and (if asked for help) the staff was helpful. Strongly Agree	N/A Not ApplicableSQD7. I was treated courteously by the staff, and (if asked for help) the staff was helpful. N/A Not Applicable
SQD8. I got what I needed from the government office, or (if denied) denial of request was sufficiently explained to me.	Strongly DisagreeSQD8. I got what I needed from the government office, or (if denied) denial of request was sufficiently explained to me. Strongly Disagree	DisagreeSQD8. I got what I needed from the government office, or (if denied) denial of request was sufficiently explained to me. Disagree	Neither Agree nor DisagreeSQD8. I got what I needed from the government office, or (if denied) denial of request was sufficiently explained to me. Neither Agree nor Disagree	AgreeSQD8. I got what I needed from the government office, or (if denied) denial of request was sufficiently explained to me. Agree	Strongly AgreeSQD8. I got what I needed from the government office, or (if denied) denial of request was sufficiently explained to me. Strongly Agree	N/A Not ApplicableSQD8. I got what I needed from the government office, or (if denied) denial of request was sufficiently explained to me. N/A Not Applicable

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