SQD0. I am satisfied with the service that I availed. | Strongly Disagree | Disagree | Neither Agree nor Disagree | Agree | Strongly Agree | N/A Not Applicable |
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SQD1. I spent a reasonable amount of time for my transaction. | Strongly Disagree | Disagree | Neither Agree nor Disagree | Agree | Strongly Agree | N/A Not Applicable |
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SQD2. The office followed the transaction’s requirements and steps based on the information provided. | Strongly Disagree | Disagree | Neither Agree nor Disagree | Agree | Strongly Agree | N/A Not Applicable |
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SQD3. The steps (including payment) I needed to do for my transaction were easy and simple. | Strongly Disagree | Disagree | Neither Agree nor Disagree | Agree | Strongly Agree | N/A Not Applicable |
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SQD4. I easily found information about my transaction from the office or its website. | Strongly Disagree | Disagree | Neither Agree nor Disagree | Agree | Strongly Agree | N/A Not Applicable |
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SQD5. I paid a reasonable amount of fees for my transaction. | Strongly Disagree | Disagree | Neither Agree nor Disagree | Agree | Strongly Agree | N/A Not Applicable |
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SQD6. I feel the office was fair to everyone, or “walang palakasan”, during my transaction. | Strongly Disagree | Disagree | Neither Agree nor Disagree | Agree | Strongly Agree | N/A Not Applicable |
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SQD7. I was treated courteously by the staff, and (if asked for help) the staff was helpful. | Strongly Disagree | Disagree | Neither Agree nor Disagree | Agree | Strongly Agree | N/A Not Applicable |
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SQD8. I got what I needed from the government office, or (if denied) denial of request was sufficiently explained to me. | Strongly Disagree | Disagree | Neither Agree nor Disagree | Agree | Strongly Agree | N/A Not Applicable |